Terms of Service
TERMS OF SERVICE
Version: v2.0
Effective date: 1 September 2026
Supersedes: v1.0 (29 June 2026)
> These terms are written for business customers. They are not a
> translation of our Turkish agreement: EU consumer law, the GDPR and the
> Digital Services Act change several provisions materially.
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1. PARTIES
| | |
|---|---|
| Provider | Niyazi Öksüz (sole proprietorship), trading as Talk Unify |
| Address | Mevlana Mahallesi, Adaçayı Sokak No: 8, İç Kapı No: 1, Sancaktepe / İstanbul, Türkiye |
| Tax ID | 6530253433 |
| Email | destek@talkunify.com |
| Customer | The business accepting these terms |
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2. THE SERVICE
Subscription access to an AI-assisted, multi-channel customer communication
platform: WhatsApp, Instagram, Messenger, Telegram, email, web chat, SMS and
voice, managed from a single panel, with automated reply generation,
appointment and lead handling and reporting.
The service is delivered electronically; there is no physical delivery.
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3. ⚠️ CONSUMERS
These terms assume the Customer is acting **in the course of a trade,
business, craft or profession**.
If you are a consumer in the EU or EEA, mandatory consumer protection
law applies and **overrides anything in these terms that is less favourable
to you**, including:
- The 14-day right of withdrawal (Consumer Rights Directive 2011/83/EU),
subject to the exception in section 7.2
- The right to bring proceedings in your own country of residence
- Statutory rights that cannot be excluded by contract
Nothing in these terms limits those rights.
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4. ACCOUNT AND ACCESS
The Customer is responsible for the accuracy of registration data, for
safeguarding credentials, and for all activity under its account.
The Customer manages its own users' access rights. Administrator accounts
require multi-factor authentication.
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5. FEES AND PAYMENT
Fees are those shown at the time of ordering, in Turkish Lira, inclusive
of applicable tax. Payment is by card through iyzico; card details never
reach our servers.
Subscriptions renew automatically for the same period. **Renewal can be
switched off at any time** in the panel and takes effect at the end of the
current period.
5.1. Price changes
Price changes do not apply to a period already paid for. They take
effect no earlier than the next renewal and are notified at least 30 days
beforehand. The Customer may switch off renewal in response.
5.2. Non-payment
If payment fails, the subscription is not started or renewed. We will notify
the Customer before any suspension for non-payment.
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6. THE CUSTOMER'S RESPONSIBILITIES
The Customer:
1. Is the controller of its end users' personal data and must have a
valid legal basis and provide the required information to data subjects
2. Must comply with the Acceptable Use Policy
3. Must obtain any consents required for marketing messages and comply with
the applicable e-privacy and marketing rules in each recipient's country
4. Must not use the service for unlawful content or activity
5. Is responsible for content it uploads and for the conduct of its users
⚠️ **We do not review the Customer's legal basis or verify uploaded contact
lists.** Regulatory consequences of unlawful use rest with the Customer.
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7. TERM, WITHDRAWAL AND TERMINATION
7.1. Term
The agreement runs for the chosen subscription period and renews
automatically until terminated.
7.2. Right of withdrawal (consumers only)
A consumer has 14 days to withdraw without giving reasons.
However, under Article 16(m) of Directive 2011/83/EU, the right of
withdrawal is lost for digital content and services supplied immediately
where the consumer has given prior express consent and **acknowledged
losing the right**.
Because access is granted immediately on payment, we take that acknowledgement
as a separate, explicit confirmation at checkout. It is not covered by
any "accept all" control, and payment cannot proceed without it.
If supply has not yet begun, the right of withdrawal remains available.
7.3. Termination by the Customer
The Customer may switch off renewal at any time, or delete its account
outright. Fees for the current period are not refunded on voluntary
termination.
7.4. Termination by us
We may suspend or terminate for material breach of these terms or the
Acceptable Use Policy.
⚠️ Except where immediate action is required to prevent harm, unlawful
activity or a security risk, we will give **notice and an opportunity to
remedy** first. Where we terminate for reasons not attributable to the
Customer, fees for the unused period are refunded.
We will state the reason for any suspension or termination.
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8. AVAILABILITY AND SUPPORT
We aim to provide the service continuously and to announce planned
maintenance in advance. We do not commit to a specific uptime percentage
unless separately agreed in writing.
The service depends on third-party platforms (Meta, Telegram, TikTok,
telecommunications and AI providers). Outages, policy changes or account
restrictions at those providers may affect functionality and are outside our
control.
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9. AI OUTPUT — limits
The service generates replies automatically. The Customer acknowledges:
- AI output may be inaccurate, incomplete or inappropriate to context
- Output should not be relied on as legal, medical, financial or other
professional advice
- The Customer is responsible for the messages sent from its account,
including automated ones, and can disable automated replies at any time
- Human handover is available and its use is the Customer's decision
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10. INTELLECTUAL PROPERTY
We retain all rights in the platform, its software and its documentation.
The Customer receives a non-exclusive, non-transferable right to use the
service during the term.
The Customer retains all rights in its own content and data. We use them
only to provide the service, and never to train AI models.
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11. LIABILITY
Neither party excludes liability for death or personal injury caused by
negligence, for fraud or fraudulent misrepresentation, for wilful misconduct
or gross negligence, or for any liability that cannot lawfully be excluded —
including liability under Article 82 GDPR.
Subject to that, our aggregate liability arising out of or in connection
with the agreement in any twelve-month period is limited to the fees paid by
the Customer in that period.
We are not liable for indirect or consequential loss, loss of profit, loss
of business or loss of data beyond our backup obligations.
⚠️ These limits do not apply to consumers to the extent mandatory law
provides otherwise (section 3).
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12. DATA PROTECTION
Processing of end-user personal data is governed by our **Data Processing
Agreement**, which forms part of these terms. Our own processing as a
controller is described in the Privacy Policy.
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13. CHANGES TO THESE TERMS
We may amend these terms. Material changes are notified **at least 30 days
in advance**. If the Customer does not accept a material change, it may
terminate before the change takes effect and receive a refund of the unused
period.
Continued use after the effective date constitutes acceptance.
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14. GOVERNING LAW AND DISPUTES
These terms are governed by Turkish law. The courts of **İstanbul
Anadolu** have jurisdiction.
⚠️ If the Customer is a consumer resident in the EU or EEA, this does not
deprive them of the protection of mandatory provisions of the law of their
country of residence, and they may bring proceedings in the courts of that
country.
Nothing in this section affects a data subject's rights under Article 79
GDPR.
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15. MISCELLANEOUS
If any provision is held invalid, the remainder continues in force. Failure
to enforce a right is not a waiver of it. These terms, together with the
Data Processing Agreement, the Acceptable Use Policy and the documents they
reference, constitute the entire agreement.
These terms consist of 15 sections.