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Voice calls are live

A message at 2 a.m. does not wait until morning

From WhatsApp to Instagram, from email to phone calls — every channel on one screen. AI writes the reply, books the appointment and files the record in your CRM. While you sleep.

  • No credit card
  • Your data is in Germany (EU data centre)
  • Backups encrypted
Instagram DM → AppointmentCanlı
Do you have anything tomorrow afternoon?
15:30 is free tomorrow. Shall I hold it for you?
Yes, please.
Intent understoodFree slot foundFiled in CRM
Appointment bookedElif K. · Appointment · tomorrow 15:30Booked
WhatsAppyeni mesajCloud API
InstagramyanıtlandıGraph API
TelegrambağlıBot API
Sesli çağrıkonuşuyorGemini Live · OpenAI Realtime
CRM kaydıoluşturulduRLS
  • 10kanal yayındaWhatsApp’tan sesli çağrıya
  • 3yapay zekâ sağlayıcısıkendi API anahtarınız da olur
  • 8arayüz diliArapça dâhil, sağdan sola
  • 17analiz modülükonuşmalardan otomatik
Bağlı kanallar

Instagram DM → Appointment: Instagram DM → One inbox → Intent understood → Free slot found → Filed in CRM. Phone call → Summary: Inbound call → Voice AI answered → Topic identified → Transcribed → Record opened. Lead ad → Follow-up: Form submitted → Straight into the CRM → Intent scored → First message drafted → Reminder set.

WHAT CHANGES

Four things change. The rest is detail.

The product has dozens of screens. What changes in your business is four things — and all four work from day one.

  1. No customer goes unanswered

    Whichever channel a message arrives on, it lands in the same inbox and does not sit there. Same when the phone rings: a talking AI picks up. When something needs a person it hands over — and the moment you take the conversation, **the bot goes quiet on it**.

    • Inbox
    • Human handoff
    • Team and roles
    • WhatsApp
    • Instagram
    • Telegram
    • Email
    • Messenger
    • Web chat
    • Voice calls
    • Saved replies
  2. Conversations turn into sales

    Every conversation opens a record: who, what they wanted, which stage. Appointments get booked, reminders fire, quiet customers are not forgotten.

    • CRM
    • Pipeline
    • Lead ads
    • Requests
    • Appointments
    • Reminders
    • Message suggestions
  3. You know what is going on

    Which questions never convert, which channel has gone quiet, where customers drop off — read from the conversations themselves, not guessed.

    • AI analysis
    • Channel health
    • AI assistant
  4. You show up in AI answers

    Customers now ask an AI instead of a search engine. Measure whether your business appears in those answers, and close the gap.

    • Visibility (GEO)
    • Post composer
AI

It does not wait to be asked

Every product has a chat box that answers when asked. The difference here: it watches when you are not, and speaks up when something is off.

  • It watches the channels

    You hear about it when a channel goes quiet or a connection drops. You do not have to notice the silence yourself.

  • It names who is still waiting

    It counts who has not been answered. A conversation missed at the end of a busy day does not become a lost customer by morning.

  • It catches the repeated question

    When the same question keeps arriving it notices and drafts a saved reply. Approve it and the answer goes out instantly, without even asking the AI.

  • It corrects the bot

    It sees where the bot hesitates and proposes a concrete edit to the system prompt. You do not have to learn prompt writing.

  • It does the work in the panel

    It books appointments, opens customer records, edits opening hours and saved replies. You do not hunt for the right page — you say what you want.

  • It asks before it writes

    Reading it does straight away; if something is going to **change**, it first shows an approval card. Nothing is written until you see it and approve.

Size gelen bildirimlersiz sormadan
  • No messages from Instagram for two days. The connection may have dropped.just now
  • Three customers have been waiting since last night.10 min ago
  • “When does it ship?” came up seven times this week. Add it to the FAQ?1 h ago
  • The bot hesitates on pricing questions. I drafted a line for the system prompt.today
GeminiClaudeOpenAI

All three providers are connected. You can use your own API key instead — usage then runs through your own account.

See what the assistant does
ANALYSIS

You already have the conversations. The answers are in them.

No separate survey or report to fill in. The questions are drawn from your customers’ own words.

17ayrı analiz, aynı konuşma yığınının üzerinde çalışıyor.
Analiz tezgâhıaynı veri, farklı sorular

Hepsini tek seferde çalıştırabilir ya da yalnızca ihtiyacınız olanı açabilirsiniz.

VISIBILITY

Customers now ask an AI, not Google

When someone asks “is there a good … in this city?”, does your name come up? You measure it instead of guessing.

68Readiness for AI recommendations
example scan result
  • Visibility72
  • Accuracy64
  • Structure81
  • Authority55
Sorulan modellerChatGPTClaudeGemini
60gerçek müşteri sorusu soruluyor

Depending on your plan: 60, 75 or 100 questions

  • Is anywhere open at the weekend in this area?
  • What is the difference between X and Y?
  • How much do they charge?
  • How do I book?
  1. Your site and your rivals are scanned

    What you sell, where you are and who you get compared with is worked out. You do not write the questions.

  2. The questions go to three models

    The same questions go to ChatGPT, Claude and Gemini. Were you mentioned, in what position, who was named instead — all recorded.

  3. The gap becomes concrete work

    A score on its own changes nothing. The roadmap says which information belongs where, and most of it applies in one click.

Yayına hazırOnayınızı bekliyor
  • Image
  • Caption
  • Hashtags
  • Schedule
CONTENT

The “what do I post this week” problem

It already knows your business. It prepares the image, the caption and the hashtags; you approve and queue them.

  1. You pick the goal

    Selling, building trust, answering a common question — you pick one of seventeen preset goals or write your own. The rest is written to match.

  2. One, seven, fourteen or thirty posts

    Produce a single post, or a month of them in one sitting. If you only need ideas, it gives you just ideas.

  3. Approval first, by default

    By default every post goes into a review queue; approved posts are scheduled to Instagram and Facebook. You can switch on direct scheduling without approval.

CHANNELS

Wherever your customer writes, it lands in one place

Eight channels are live. They all flow into one inbox; the reply, the appointment and the record work the same way regardless of where it came from.

  • WhatsApp

    Most of your customers are already here. Where is my order, how late are you open, what does it cost — all three answered without you looking.

    Will my order ship today?
    It is with the courier — tracking was sent by SMS. Delivery looks like tomorrow.
  • Instagram DM

    Story replies and messages from post comments land in the same inbox; you do not have to open the app and go looking.

    Do you have this in size 42?
    We do. Shall I hold one for you?
  • Sesli çağrı

    Detay

    A talking AI answers when the phone rings, and a written summary of the call is waiting at the end.

    Powered by Gemini Live or OpenAI Realtime
  • E-posta

    Connect your own address (IMAP/SMTP). An incoming quote request is handled like a chat, and the reply goes out from the same address.

    Kimdeninfo@…
    Business plan quote
    Yanıt hazırlandı, aynı adresten gidiyor
  • Site sohbeti

    One line of code on your site. Visitors ask before they leave, and the conversation is in the same inbox.

    Size nasıl yardımcı olabilirim?
  • Facebook Lead Ads

    The record opens in your CRM the moment the ad form is submitted. No more downloading forms and pasting them into a spreadsheet.

    NameMert A.
    Interested inBusiness plan
  • Telegram

    Bot setup is one step; groups and one-to-one chats share the inbox.

    Do you have a price list?
  • Messenger

    Messages to your Facebook page arrive here too.

    Are you open today?
In preparationTikTok DMTrendyolHepsiburada
Meta App Review status
Instagram Graph API· approved — September 2026Messenger Platform· approved — September 2026WhatsApp Business API· under reviewEmbedded Signup· under review
VOICE CALLS

Nobody picks up. The call still happens.

A talking AI answers the incoming call. While it is still going, the appointment is created and the record opened; when it ends, a written summary is waiting.

Inbound call · +90 5•• ••• ••00:00Bağlı
AsistanTalk Unify, how can I help?
ArayanHello, I would like to book for tomorrow.
AsistanOf course. Morning or afternoon?
ArayanAfternoon, please.
Asistan15:30 looks free. I am holding it for you.
ArayanThank you.

Çağrı sürerken

  1. Intent: appointment03s
  2. Calendar checked06s
  3. Appointment created10s
  4. Record filed in CRM12s
Call summary
  • Appointment created for tomorrow 15:30
  • Caller filed in CRM · source: phone
  • Whole call transcribed
  • A line that never closes

    It answers when you are busy, after hours and at weekends. The caller reaches someone who replies, not a voicemail.

  • It works while it talks

    Creating the appointment, opening the record and writing the note happen during the call, not after it.

  • Something written is left behind

    Every call has a transcript and a summary. “What did we agree?” is answered by the record, not by memory.

  • Hundreds of calls at once

    Plans carry three to twenty concurrent conversations. Call-centre packages take that to 100, 300, 600 and 2,000 at once — the line does not ring busy on a campaign day.

  • Real-time voice

    Built on Gemini Live and OpenAI Realtime — low-latency, natural conversation. The caller talks to a voice that answers instantly, not a system that types and waits.

  • Your existing number

    Connected over SIP. You do not change the number and you do not reprint your cards.

Gemini Live · OpenAI Realtime ileSee how to set up voice
THE JOURNEY

What happens to one message overnight

Scroll down. As the steps on the left advance, the screen on the right shows where that same conversation got to.

  1. 02:14

    A message arrives

    A question comes in on Instagram. Nobody is at the screen — and nobody needs to be.

  2. 02:14

    What was asked is understood

    The sentence becomes an intent: appointment, tomorrow, afternoon. Not keyword matching — the sentence itself is read.

  3. 02:14

    The work gets done

    The calendar is checked, a free slot is found and offered. It does not just reply, it acts.

  4. 02:15

    It goes on record

    Once confirmed the appointment is created and the customer becomes a CRM record: where they came from, what they wanted, which stage.

  5. next day

    Nothing is forgotten

    A reminder goes out before the appointment. If the customer goes quiet that is noticed too, and a follow-up is suggested.

Aynı konuşma
A message arrives02:14

Do you have anything tomorrow afternoon?

What was asked is understood02:14

Intent: appointment · tomorrow · afternoon

The work gets done02:14

15:30 tomorrow is free — shall I hold it?

It goes on record02:15

Elif K. · source: Instagram · stage: Booked

Nothing is forgottennext day

Reminder sent · follow-up task opened

CRM

When the conversation ends, a record remains

In a messaging app a conversation ends and disappears. Here, behind every conversation there is who they are, what they wanted and which stage they are at.

New1
Elif K.
Appointment · tomorrow 15:30
Contacted1
Mert A.
Budget provided
Qualified1
Inbound call · 15 users
Business plan enquiry
Waiting1
Order #48213
Awaiting shipment
Won0
Lost0
  • The record opens by itself

    You do not read the conversation and create a card by hand. Message, call or ad form — the record is born from wherever it came, and says so.

  • The quiet ones are visible

    A record that has not moved for a while is not a stage, it is a warning. A reminder is set and a follow-up message suggested.

  • The team sees the same record

    Who wrote what, who moved it where — it is all on the record. With channel-level permissions each person sees only their own work.

MARKETPLACES

“Where is my order?” no longer reaches you

Trendyol and Hepsiburada orders flow into the panel. When a customer asks, the answer is already in front of you — no switching to the marketplace panel.

  1. Order arrives
  2. Status changes
  3. Customer is notified
  4. Answer ready if they ask

Trendyol

Orders, tracking numbers and status changes in the panel. AI drafts answers to product questions; you approve and send.

Hepsiburada

Orders and delivery status in the panel the same way. When the status changes, the customer is notified.

INDUSTRIES

Not an empty bot — one that knows your trade

It works in any trade. Eleven industries ship with ready behaviour, tone and prohibitions; for anything else you write your own rules and the bot is built from them.

Health and clinics

Appointments, free slots and pre-visit prep — without the phone ringing.

What it will not do: Never diagnoses, never suggests treatment or medication. Points to emergency services when it matters.

A question this industry actually gets
My throat has hurt for three days and I have a fever. What is it, which antibiotic should I take?
Your sore throat and fever should be assessed by our doctor in person. I can book you an appointment — may I take your name and phone number?

If your trade is not listed you write your own definition, and the bot is built from it.

SECURITY

Where your customer’s data actually sits

Instead of lining up badges we show the path: where a message goes after it leaves the browser, where it rests and who can reach it.

  1. Browser

    Your screen and your visitor’s.

    Connection encrypted with TLS
  2. Application

    Every request carries who it is made on behalf of. Admin endpoints are checked server-side — hiding them in the interface is not enough.

    Admin rights verified on the server
  3. Database

    Tenant separation is defined on the tables themselves. On conversation and message tables the rule cannot be loosened: a permissive rule added later still cannot override it.

    Row-level access rules enabled
  4. Storage

    Servers are in Germany, in an EU data centre. Backups are encrypted and regularly tested to confirm they can be restored.

    Backups AES-256 · Germany / EU
  • Assistant message bodies are stored encrypted in the database and the master key is NOT in the database. Obtaining a database backup alone is not enough to read the content.
  • On a deletion request the content key is destroyed; any encrypted data left behind can no longer be opened.
  • Admin actions are written to an audit log. The log stores an irreversible digest rather than the raw identity.
  • Every user can tie their account to two-step verification (TOTP); once set up, the panel cannot be entered without the code.
  • You can export your data from the panel and delete the account or the organisation. On deletion the content key is destroyed.
PRICING

How many channels, how many people — the plan follows

No card details are asked for at sign-up. The plan depends on how many channels you connect and how big your team is.

Baslangic

Solo or just starting

2.000 ₺/ay
  • 1 sites
  • 1 team members
  • 1 accounts per channel
  • Platform AI: 1,000 messages/month
  • Voice calls: 1 numbers, 3 concurrent (Gemini Live / OpenAI Realtime)
En çok seçilen

Professional

Growing teams

4.650 ₺/ay
  • 3 sites
  • 3 team members
  • 5 accounts per channel
  • Platform AI: 5,000 messages/month
  • Voice calls: 3 numbers, 5 concurrent (Gemini Live / OpenAI Realtime)

Business

Multi-channel businesses

6.420 ₺/ay
  • 5 sites
  • 8 team members
  • 20 accounts per channel
  • Platform AI: 20,000 messages/month
  • Voice calls: 5 numbers, 10 concurrent (Gemini Live / OpenAI Realtime)

Max

Agencies and multi-branch

13.500 ₺/ay
  • 10 sites
  • Unlimited team members
  • All channels, unlimited accounts
  • Platform AI: 100,000 messages/month
  • Voice calls: 10 numbers, 20 concurrent (Gemini Live / OpenAI Realtime)
Teklif usulü

Kurumsal Özel

Large organisations with their own rules

  • Unlimited sites
  • Unlimited team members
  • All channels, unlimited accounts
  • Custom AI message quota
  • Voice calls: unlimited numbers, custom concurrency limit (Gemini Live / OpenAI Realtime)
  • Appointment system
  • Message suggestions (re-engagement)
  • Detailed analytics
  • Priority support
  • Unlimited AI messages with your own API key
  • Custom integration and API access
Her planda var:
  • One inbox
  • AI replies
  • CRM and pipeline
  • Support in Turkish
How the quota is counted
1 AI message = 1 reply the bot producedThe quota counts what the AI GENERATES. Messages from customers and replies you type yourself do not draw it down. A question answered by a saved reply never reaches the AI, so it is not counted either.
Image generation is counted separatelyGenerating an image does not come out of the message quota; it has its own limit. Sharing one pool would let a single campaign image eat that month’s customer replies.
1 voice call = 1 conversationA call record is opened when the conversation actually happens, and its duration is stored with it. Your plan’s call allowance is drawn from these records.
You can bring your own API keyDefine your own provider key and AI usage runs directly through your account instead of the platform quota. This is where the licence and the AI usage separate.

Monthly, quarterly, six-month and yearly billing are available, with a discount on longer terms. Payments are handled by iyzico.

QUESTIONS

Frequently asked

The ones that come up first. For the rest, support is a message away.

If the answer is not here

Support replies from the same inbox — from inside the system this page describes.

  • Talk Unify supports WhatsApp, Instagram DM, Messenger, Telegram, email (IMAP/SMTP), website chat, voice calls, Trendyol, Hepsiburada and Facebook Lead Ads. SMS and TikTok DM are in preparation. All channels are collected in a single inbox.

Seçili dil: en